Memory in action
A returning caller skips the recap
Approved priorities from the last conversation are already in the room when Jordan calls back.
Listen for the AI carrying approved context into a new call.
Caller
Hi, I'm calling back about our onboarding plan.
AI
Welcome back, Jordan. Last time, you wanted a faster launch and asked whether the data import could happen before training. Is the import still the priority?
Caller
Yes. That's the blocker.
AI
Got it. I'll keep the import first and bring the previous context forward, so you don't have to repeat the history.